NEUER STORE IN MÜNCHEN! – MAISON WILD | GLÜCKSTRAßE 2

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FAQ

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Frequently Asked Questions

As soon as you have placed your order, your design will be sent to our production facility within 24 hours - production time takes approx. 10-12 working days and shipping takes another 4-5 days. So you will receive your dress within 3 weeks at your door after ordering.

We do everything we can to guarantee the perfect fit, but every body is a little different and even despite precise tailoring, there can be small measurement errors, so that it could pinch in one place or another.

If this is the case, have the alteration enhanced by a local tailor and we will pay 20% of the alteration cost.

If you are from Munich, we can recommend our partner tailors. 

Nika Tailoring Leopoldstraße 107 80802 Munich. Opening hours: closed Mondays, Tuesdays to Fridays 9 a.m. – 6 p.m. & Sat. 9 a.m. – 2 p.m

or:

Rusta alteration workshop: Ohlmüllerstraße 6, 81541 Munich Opening hours: Mon.-Fri. 10 a.m. – 6 p.m. & Sat. 10 a.m. – 4 p.m

If for any reason your dress doesn't fit at all, write to us to service@sophia-malina-wild.com and we will solve the problem. If the fault lies with us, we will have a new dress made for you immediately.

You can easily create your individual measurement profile by clicking the “MEASURE YOURSELF” button. You can change it at any time or create multiple measurement profiles.

Grab a friend and get started. It's easy. Follow our instructions: You will find precise instructions on how to take the right measurements here. Be sure to check out our video tutorial before you get started.

Please do not try to take your own measurements alone - this can make mistakes easier. 

Don't have a tape measure handy? Write to us at info@sophia-malina-wild.com and we will send you a measuring tape to your home within 1 working day. 

 

If you make a typo or make a mistake and you only notice it after you have placed your order, you have 36 hours to tell us your change at: order@sophia-malina-wild.com . After the 24 hours have expired, your dress is already in production and we can no longer consider changes or returns.

Naturally. Not only the look, but also the feeling should be right. We can send you all our fabrics as a sample within 3-4 working days. You can place the fabric samples in the shopping cart for each individual fabric in our configurator and order them. The amount will be credited back to you when you order your dress. 

You couldn't find what you were looking for?

Do you have special requests about the fabrics, questions about the design or do you need help with the fitting? Just contact one of our experts. We are happy to help you.

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